Shipping policy
Shipping Policy
Last updated: February 2026
At rootmode_, every piece is produced with precision and shipped with care. Below you’ll find everything you need to know about processing times, shipping options, and delivery expectations.
Order Processing
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or holidays.
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During product drops or high-volume periods, processing times may be slightly extended.
Once your order ships, you’ll receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
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United States: 3–7 business days
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International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
Free Shipping
We offer free shipping on orders over $150 (USD) within the United States.
International Shipping
We ship worldwide.
Please note:
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Customers are responsible for any customs duties, taxes, or import fees required by their country.
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rootmode_ is not responsible for delays caused by customs.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email.
If you haven’t received tracking information within 7 business days, please contact us.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit:
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Contact us within 7 days of delivery (or expected delivery date).
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Provide your order number and photos (if applicable).
We’ll work quickly to resolve the issue.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
rootmode_ is not responsible for orders shipped to incorrectly provided addresses.
Questions?
For any shipping-related inquiries, contact us at:
We’re here to help.